How can we assist you?
Below, you’ll find the answers to our most frequently asked questions.
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Shipping & Delivery
Processing Times
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Once your order has been processed and shipped, you will receive a tracking number via email. We currently ship to the following countries:
- Belgium & The Netherlands: Estimated delivery time is 1-2 working days.
- Germany: Estimated delivery time is 3-5 working days.
- Luxembourg, Spain, & Portugal: Estimated delivery time is 4-6 working days.
- Austria & France: Estimated delivery time is 5-8 working days.
Returns & Exchanges
You can return items within 14 calendar days of delivery, provided they are unused, with tags attached, and in their original packaging. Exceptions include sale items, personalized items, socks, and underwear. Customers are responsible for return shipping costs. We do not offer exchanges; instead, you can place a new order and return the unwanted item. Refunds will be processed to the original payment method within 14 working days. For defective or incorrect items, contact us at info@aponous.com.
If you have another reason for returning the product, we kindly ask you to fill out the form below to initiate the return process.